Re-assigning and Updating Action Plans

This guide explains how to edit the action plans for hotel audits and how to assign or re-assign team members.

Tip: you may also use the left and right arrow keys.

From the main menu, kindly select “Guest Experience Measurement”.
Go to the “Mystery Action Plan” section to manage the action steps arising from audit results.
Open the Audit Round menu to select the audit cycle you wish to view.
Choose the hotel you wish to focus on.
Click “Submit”.
Expand the section to view the action plans it contains.
Click the edit icon to update the action plan.
Enter the corrective action, setting out how the audit issues will be addressed.
Click “Change” to assign or re-assign responsibility.
Select the team member to whom the action is to be assigned.
Click “Submit” to confirm the assignment.